Tailored dispute resolution.

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We do not choose to get into disputes with other people. But knowing the most effective way to deal with disputes requires a pragmatic but also empathetic approach. Choosing the best path to resolve the disputes needs careful thought. My goal is to work with clients to enable them to come out the other end with the best experience possible.

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Latest posts

06.08.19

AMINZ Conference in Christchurch Facing the Future

This is a report of the 2019 conference in Christchurch

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24.07.19

Submissions To Parliamentary Select Committee

I make submissions to a Parliamentary select committee about ombudsman

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24.04.19

Video Interview

This is a link to a you tube video interview

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15.02.19

Complaints and Professional Discipline

This is a blog about early intervention and mediation in the context of discipline by professional b...

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24.01.19

Crime and Punishment

This is a blog about initiatives to change the system of punishment for crime by reducing incarcerat...

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12.11.18

Restorative justice in the Ombuds Office

This is a longer blog from work which I submitted for the restorative justice course at Victoria Uni...

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08.10.18

Better Construction and Public Contracting

This article discusses the use of the PTOM model for contracting for public transport and some usefu...

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21.09.18

Mediation and Litigation

In this blog I discuss the use of mediation as an adjunct to litigation

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17.08.18

Law Firms, New Zealand Law Society and #metoo, A Suggested Model for Complaint Management

This article suggests the use of the ombuds model for dealing with complaints of sexual harassment,...

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02.08.18

Appointing a neutral – advantages of New Zealand appointments

New Zealanders have a reputation in international mediation and arbitration appointments as highly c...

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06.08.19

AMINZ Conference in Christchurch Facing the Future

This is a report of the 2019 conference in Christchurch

Read more +
24.07.19

Submissions To Parliamentary Select Committee

I make submissions to a Parliamentary select committee about ombudsman

Read more +
24.04.19

Video Interview

This is a link to a you tube video interview

Read more +